Privacy Policy

Last Updated: 1 December 2024

CoolBreeze AC Services ("we," "us," "our") operates the website acservicehyderabad.in and provides AC repair, service, installation, and maintenance services in Hyderabad. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

We collect the following categories of personal information when you use our website or contact us:

  • Contact Information: Name, mobile phone number, email address
  • Location Information: Your area/address in Hyderabad for service dispatch
  • Service Details: Type of service requested, AC brand/model
  • Usage Data: IP address, browser type, pages visited, time on site (via cookies)
  • Communication Records: Call recordings (for quality assurance, with consent), WhatsApp messages

2. How We Use Your Information

We use the information collected solely for the following purposes:

  • To process and confirm your service booking
  • To assign and dispatch a technician to your location
  • To communicate booking confirmations, technician details, and service updates via SMS or WhatsApp
  • To send service reminders and AMC renewal notices (with your consent)
  • To improve our website performance and user experience
  • To comply with legal obligations
  • To respond to customer queries and complaints

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

3. Data Sharing

We may share your information with:

  • Technicians: Your name, phone, and address are shared with the assigned technician for service delivery only
  • SMS/WhatsApp Providers: For sending booking confirmations and updates
  • Analytics Providers: Anonymized usage data for website analytics (e.g., Google Analytics)
  • Legal Authorities: When required by law, court order, or government authority

4. Cookies

Our website uses cookies to improve your browsing experience and for analytics. Cookies are small text files stored on your device. You can disable cookies in your browser settings, though this may affect website functionality. We use Google Analytics cookies to understand website traffic patterns.

5. Google Ads & Remarketing

We use Google Ads for advertising. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google Ads Settings. We comply with all Google Ads policies and do not engage in deceptive advertising practices.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Service records are typically retained for 3 years for warranty and legal purposes. You may request deletion of your data subject to legal requirements.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

  • Access your personal data we hold
  • Correct inaccurate personal data
  • Request deletion of your data (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with the relevant authority

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: